Our commitment to you does not end at delivery, you can make returns up to 30 calendar days after your purchase. Only the return shipping costs and insurance ($550 MXN) will have to be paid. We ask you to request a return guide, as described below, otherwise it will not be accepted.

Exchange and Return Policy

Keep in mind that, in order to make an exchange or return, the pieces must be in the conditions in which they were purchased, engagement rings, rings and churumbelas must have their Klamore certificate.


If you want to make a change, contact us at 5529-188295 or send us a WhatsApp or email to and we will be happy to we advise.

No exchanges or returns are accepted for special orders or personalized jewelry such as names and initials; Only for wedding rings, the return will be accepted even with personalized engraving.

Any return sent by another type of package other than that authorized by Klamore will not be received at our facilities.

How to prepare an exchange or return?

Contact or send a message by WhatsApp to the number 5529-188295 and have your order number at hand.

You will receive by email a return guide for our UPS insured parcel and detailed instructions for returning your order.

Pack your items securely, as indicated in the email we will send you. If the Klamore certificate (engagement rings, earrings and churumbelas) or the case is not included in the return, $500 MXN will be deducted from the refund. For security reasons, do not write Klamore on the outside of the package.

Reception of Returns

Returns are entered into the system within the first 24 hours from reception. The product will be verified to be in perfect condition and once the return is entered into our system, you will receive an email confirming receipt of the return. The total refund will be reported minus the shipping and insurance cost ($550 MXN). The refund will take place in approximately 2 weeks, depending on each banking institution.

In the case of a change, an advisor will contact you to manage the new purchase.

Change or Cancel an Order

If you want to change or cancel an order, contact or send a WhatsApp to 5529-188295 . We will try to make changes to the order before shipping confirmation.

If you receive a damaged package or item, please call us immediately at 5529-188295 or send us a WhatsApp . Keep all packaging materials, just as you received it. Clarification for damaged or missing items must be made immediately, maximum 24 hours after receiving them.